Reference

How harta11 slot Handles Your Personal Data

Your account data, wallet details, and transaction history with DANA, OVO, and GoPay are handled with clear purpose and kept only for what your account needs.

Data collected only for account useDANA, OVO, GoPay transaction privacyYour right to access and deleteNo data sold to third partiesContact us anytime to review your data
harta11 slot How harta11 slot Handles Your Personal Data
HUBUNGI TIM PRIVASI

Reach Us About Your Privacy

Team online

Live Chat Support

Open the live chat from your account dashboard to raise a privacy question or request a data review. Our team handles account and data queries around the clock.

Email Contact

Send a detailed privacy request to our support email. Include your registered account name so we can locate your data record and respond accurately.

Account Help Centre

Log into your account and visit the Help section for self-service options — including how to update, download, or request deletion of the data we hold on you.

PERLINDUNGAN DATA KAMU

How We Protect and Manage Your Information

Data Retention and Deletion

We keep your account data only as long as your account is active or as required by our operating obligations. Once you request deletion, we remove personal records from active systems within a reasonable processing period.

Cookie and Session Handling

We use session cookies to keep you logged in and to remember your wallet preference — DANA, OVO, or GoPay — between visits. You can clear cookies via your mobile browser settings at any time without losing your account.

Account Security Practices

Login to your account uses OTP verification sent to your registered mobile number. If we detect a login from an unfamiliar device, access is paused until you confirm via OTP — keeping your wallet and transaction history protected.

Requesting Your Data

You have the right to ask what data we hold about your account, to correct inaccurate details, or to request a copy of your records. Submit your request through live chat or email and we will respond to your registered contact.

Privacy Questions We Get Asked Most

These are the questions we hear most often about how your data is handled on harta11 slot — from what gets stored when you deposit with GoPay to how you can remove your account data entirely.

We collect your name, contact details, and the information you provide during account setup. We also record which payment method — DANA, OVO, or GoPay — you use for each transaction, linked to your account ID only.

We do not sell your personal data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions, and with security services that protect your account from unauthorised access.

We retain your data while your account remains active. If you close your account, we remove personal information from our active systems after the standard processing period, except where retention is required by our operational obligations.

Yes. Contact our support team via live chat or email with your registered account details and request a data copy. We will respond to your registered contact and provide the information we hold on your account.

Submit a deletion request through live chat or the Help section inside your account. Once verified, we process the removal from active systems. Some records may be held temporarily as required before full deletion is completed.

We do not store your full wallet credentials. Only transaction reference data is kept — enough to match a payment to your account. Your actual DANA, OVO, or GoPay PIN and login details stay within your own e-wallet app.